Passenger Anger Inc.

Skyrocketing fuel prices and cost cutting by airlines have led to an unprecedented lows in passenger dissatisfaction, to say the least. According to European Union legislation that came into effect in 2005, airline passengers are entitled to financial compensation for delayed or canceled flights, or if they're bumped from an overbooked flight. However, passengers aren't always aware of what they're entitled to, or don't have time to claim compensation. Which is where EUclaim comes in. A Dutch agency that launched in January, EUclaim processes claims on behalf of passengers, charging a contingent fee of 27% of successfully claimed compensation. In the five months since they got started, the company has netted its clients over EUR 100,000, averaging EUR 400-500 per passenger. Besides an easy online form that evaluates whether a claim is likely to result in compensation, EUclaim operates a desk at Schiphol Airport's departure terminal, and plans to open additional desks at London and Frankfurt airports. The agency also offers multinationals bulk discounts for processing claims on behalf of employees. While compensation isn't regulated by law in the US or most other non-EU countries, carriers do offer various degrees of compensation. Airline-specific policies may include reimbursement for meals, hotel rooms or phone calls. One to start up regionally? In a broader perspective, keeping track of new laws and regulations can often uncover potentially lucrative business opportunities. Hey—how's that for a new business: plough through all locally applicable regulation changes, specifically on the lookout for entrepreneurial opportunities. Post them online, for free, and you could grow a high-traffic website, generating revenue from related (premium) services or advertising.

This company makes money on lost luggage

The company, Unclaimed Baggage, (http://www.unclaimedbaggage.com/ in Scottsboro, Alabama, where Bryan Owens, 44, is the CEO, began as a store started in 1970 by his retired father, Doyle. It may be one store, but what they sell brings in more than 1 million customers per year. Unclaimed Baggage is just what it suggests: a store selling airport luggage that has gone unclaimed. There is so much of it, the retail outlet has expanded over a city block and now attracts visitors from around the world. Owens, who bought the company from his father in 1996 and watched it grow 400 percent, says Unclaimed Baggage has exclusive long-term contracts with airlines around America, Asia and Europe, ensuring his store is the only one of its kind. It's also proof that the word "trash" should be used with wide latitude. Every year thousands and thousands of wayward suitcases end up in Scottsboro—specifically, at the Unclaimed Baggage Center. Once an airline has tried and failed to reunite suitcase and owner (a process that varies according to airline), it will compensate the owner and sell the suitcase—and all its contents—to the UBC, which buys suitcases by the truckload and hauls them to its 50,000-square-foot complex in Scottsboro. There the UBC staff sorts through the bags and puts their contents in a showroom (or some of them: others are given to charity, still others discarded), where they can be seen and bought by members of the public. But are people really interested in buying other people's, uh, lost stuff? "We'll have close to a million people come to the store this year," says Bryan Owens, the owner of the UBC, "from every state in America and thirty foreign countries. This is kind of the Mecca for lost bags." Owens's father started the UBC in 1970, with a rented old house, a borrowed old truck, and a $300 loan. Today the center gets nearly 7,000 new items every day, and Owens says that people can't seem to get enough. "It's a treasure hunt," he says. "Every day is like Christmas here—we never know what we're going to find. Just last week we found a twenty-eight-thousand-dollar tennis bracelet and a one-point-six-karat diamond ring. We've had a medicine-man stick adorned with a shrunken head, and a Nikon camera that was in the Space Shuttle. Back in the eighties we got a well-traveled Gucci suitcase that was packed with artifacts that dated back to 1500 B.C. And once we found a guidance system for an F-16 fighter jet, in a shockproof case from the Department of the U.S. Navy. It was labeled 'Handle With Extreme Caution—I Am Worth My Weight in Gold.'" The UBC sent that one back.